Policy

Order and Shipping Policy

Delivery timelines and Status of delivery:

A delivery time line is mentioned against each product. Scheduled date and time will be confirmed with the customer once an order is placed by our customer support team. The details will be shared over SMS and Email. Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by contacting our customer support team.

Delivery and Delivery Charges:

Once you place your order, Our customer support team will inform you whether the order can be delivered to your destination. A dedicated team of delivery personnel will ensure that the products you have ordered shall be delivered to our customers within the agreed time frames. Delivery charges vary with the products and quantity ordered. Delivery charges shall be informed to the customer during placement of the order.

Delay in deliveries:

In case of a delay, our customer support team will keep you updated about your delivery and expected time of delivery.Hidden costs on items sold by sellers.There are NO hidden charges when you make a purchase. List prices are final and all-inclusive (except for delivery charges). Delivery charges are not hidden charges and shall be clearly mentioned in the overall cart value.

Customizing delivery based on construction schedule:

You can customise your deliveries according to your construction schedule at the time of placing your order. You can change this by calling our customer support team and informing on the delivery schedule.

Return Policy

At Happho.com, our goal is that you are completely satisfied with your purchase. Hopefully, you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions please call our customer service team on number

Returns:

We request the customer to personally be present during delivery to ensure that they check the product at the time of delivery. In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Happho and the supplier immediately. You will need to document the damage and discuss with the Happho/supplier with regard to the next steps. In case you are not satisfied with the resolution from the supplier, you can call number to inform us about the issue.

NOTE: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests.

1. Eligible for Returns:

  • Wrong materials / products / colours were sent from the ordered list of items.
  • Tampered products were received.
  • Defective items / malfunctioning materials / products are received.
  • Materials / products are missing as per the manufacturer’s product manual (Valid only for products / materials which are sold in package by the manufacturer along with a user manual)
  • Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
  • Materials / products quality not matching with the manufacturer claims. (Note: In case, the materials need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection)
  • If your product was delivered directly by our supplier please call our customer support center and we will arrange for the supplier to collect it from you. Some collections may incur a charge.

2. Not Eligible for Returns:

  • After receipt, the material / product is used and / or tampered with.
  • Product is not stored properly or not installed according to user manual and results in damage / malfunctioning.
  • Partial Returns / Balance Material. (Example: 50 Cubic Feet of balance material out of 400 Cubic Feet purchased quantity / Ordered 170 bags of cement, used up 150 of those, 20 unused bags to be returned / 1 MT Reinforcement Steel unused out of 5 MT purchased are not valid for Returns)
  • Items which were sold as combos / sets are not eligible for return, as individual items.
  • Exchange of materials / product with some other items. (Example: Ordered Laminated door and request to exchange with Skin Moulded door / Ordered OPC 53 grade Cement and request to exchange with OPC 43 grade Cement)
  • Seal opened items carrying manufacturing warranty, cannot be returned in case of not being happy with the item as they can’t be resold.
  • Custom made items cannot be returned.
  • Not notified within 24 hours on receipt of delivery to Customer Care number / email.
  • Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirement; also you cannot return unwanted boilers where the product box / packaging have been opened. Other excluded items are macerators and water pumps.
  • Items purchased from a Marketplace retailer cannot be returned to Happho.com; they must be returned to their Marketplace Retailer in accordance with their returns policy.

Different category of products may have different return policies. Check the below table to learn of any exceptions pertaining to the item you'd like to return.

CategorySub-CategoryApplicable Return Policy
Building MaterialsAggregatesAs per Seller Return Policy
Building MaterialsBricks & BlocksAs per Seller Return Policy
Building MaterialsCementAs per Seller Return Policy
Building MaterialsPrecast Concrete ProductsAs per Seller Return Policy
Building MaterialsReady Mix ConcreteNo Return No Exchange
Building MaterialsShutteringAs per Seller Return Policy
Building MaterialsSteelAs per Seller Return Policy
Building MaterialsWall finishAs per Seller Return Policy
CarpentryControl DevicesAs per Happho Return Policy & / or Manufacturer Warranty
CarpentryDoorsAs per Happho Return Policy
CarpentryFurnitureAs per Happho Return Policy & / or Manufacturer Warranty
CarpentryHandlesAs per Happho Return Policy
CarpentryHingesAs per Happho Return Policy
CarpentryLocksAs per Happho Return Policy & / or Manufacturer Warranty
CarpentryMDFAs per Happho Return Policy
CarpentryNuts & BoltsAs per Happho Return Policy
CarpentryPad locksAs per Happho Return Policy
CarpentryScrewsAs per Happho Return Policy
ElectricalCircuit BreakersAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalDistribution BoardsAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalHVACAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalHome AppliancesAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalLT Control SwitchesAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalLightingAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalElectrical Motor Starter OilNo Return No Exchange
ElectricalStarters & ContractorsAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalSwitches & SocketsAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalUPS & InvertersAs per Happho Return Policy & / or Manufacturer Warranty
ElectricalWires & CablesAs per Happho Return Policy
Facility ManagementCleaning SuppliesNo Return No Exchange
Facility ManagementRepairs & MaintenanceNo Return No Exchange
Facility ManagementStationeryNo Return No Exchange
Flooring & WallCorian StoneAs per Happho Return Policy
Flooring & WallFloor ProtectionAs per Happho Return Policy
Flooring & WallNatural StonesAs per Happho Return Policy
Flooring & WallTilesAs per Happho Return Policy
KitchenAccessoriesAs per Happho Return Policy & / or Manufacturer Warranty
KitchenChimney & hobsAs per Happho Return Policy & / or Manufacturer Warranty
KitchenSinks & FaucetsAs per Happho Return Policy & / or Manufacturer Warranty
KitchenWater Cooler & DispenserAs per Happho Return Policy & / or Manufacturer Warranty
KitchenWater PurifiersAs per Happho Return Policy & / or Manufacturer Warranty
LandscapingFertilizerNo Return No Exchange
LandscapingGardening ToolsAs per Happho Return Policy
LandscapingGym EquipmentAs per Happho Return Policy & / or Manufacturer Warranty
LandscapingHorticultureAs per Happho Return Policy
LandscapingLawn MowersAs per Happho Return Policy & / or Manufacturer Warranty
LandscapingPlay equipmentAs per Happho Return Policy & / or Manufacturer Warranty
Paints & ChemicalsAccessoriesAs per Happho Return Policy
Paints & ChemicalsChemicalsAs per Happho Return Policy & / or Manufacturer Warranty
Paints & ChemicalsPaintsAs per Happho Return Policy & / or Manufacturer Warranty
Paints & ChemicalsWaterproofingAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingBath AccessoriesAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingBath FaucetsAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingCPVCAs per Happho Return Policy
PlumbingGIAs per Happho Return Policy
PlumbingHand ToolsAs per Happho Return Policy
PlumbingMachinesAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingPP-RAs per Happho Return Policy
PlumbingPipesAs per Happho Return Policy
PlumbingPower ToolsAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingPumpsAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingSWRAs per Happho Return Policy
PlumbingSanitary wareAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingUPVCAs per Happho Return Policy
PlumbingValvesAs per Happho Return Policy & / or Manufacturer Warranty
PlumbingWater Storage TankAs per Happho Return Policy & / or Manufacturer Warranty
Safety and SecurityCCTV SystemAs per Happho Return Policy & / or Manufacturer Warranty
Safety and SecurityCrowd ManagementAs per Happho Return Policy
Safety and SecurityFire Alarm systemAs per Happho Return Policy & / or Manufacturer Warranty
Safety and SecurityFire Fighting SystemAs per Happho Return Policy & / or Manufacturer Warranty
Safety and SecurityFire Hydrant SystemAs per Happho Return Policy & / or Manufacturer Warranty
Safety and SecurityPersonal Protective equipmentAs per Happho Return Policy
Safety and SecurityRoad SafetyAs per Happho Return Policy

Privacy Policy

We protect your privacy.

Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.

We limit data access to those who need to know.

Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.

Information Collected

To enable you to place an order on our site, we need to have the following basic information about you: Your First Name, Your Last Name, and Your Address, City, Zip code, State, Country, Phone Number and Contact E-mail address.

Apart from this, our systems gather certain details about your computer's internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.

We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.

Information Modification

You can modify your personal details by accessing Edit Profile option anytime from our site.

Information Sharing

Probably this is the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

Information Usage

The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.